top of page


The online sales site is managed by the company LAS CHACHITAS whose head office is located at 29 allée du parc, 13770 VENELLES.

It is specified beforehand that these conditions govern the sales of its products by LAS CHACHITAS to any natural or legal person making a purchase via the website, hereinafter referred to as “the CLIENT” .

These General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between LAS CHACHITAS and the CLIENT relating to the sale of the products ordered.

Any order made on the website requires that the CUSTOMER accepts beforehand and without reservation the General Conditions of Sale in their entirety.

In case of disagreement with the terms and conditions of the General Conditions of Sale, the CUSTOMER must not use the website.

LAS CHACHITAS reserves the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.

In the event of modification, the General Conditions of Sale applicable to the CLIENT's order are those which were online, and which the CLIENT accepted on the day of placing his order.

Article 1 – Definitions

The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or in the plural).

  • General Conditions of Sale: refers to this document, i.e. the terms and conditions that apply in the relationship between LAS CHACHITAS and the CLIENT.

  • Order: refers to the CLIENT's purchase order for one or more Product(s) or Service(s) placed by using the Website or via Customer Service

  • Website: refers to the website accessible at the address

  • Product: refers to a product or Service offered for sale on the Website

  • CUSTOMER: designates a Natural or Legal Person, consumer, who uses the Website and acquires one or more Product(s), for his personal needs, having previously adhered to the General Conditions of Sale.

Article 2. Object

These General Conditions of Sale aim to define the contractual relationship between LAS CHACHITAS and the CLIENT and the conditions applicable to any purchase made through the website

By accepting these Terms and Conditions, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your charge to buy on this online sales site.

The use of our products for any illegal or unauthorized purpose is prohibited.

The company LAS CHACHITAS retains the possibility of modifying these General Conditions of Sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the CLIENT.


Article 3. Rates

The prices appearing on the product sheets of the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products.

The company LAS CHACHITAS reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the CUSTOMER.

The products remain the property of until full collection of the price by LAS CHACHITAS.

Promotional products will be indicated by a "PROMOTION" sticker or by a crossed out Price, our promotions are valid within the limits of available stocks at the time of the order and during the display period.

For CUSTOMERS outside Metropolitan France, is forced, in accordance with the law in force, to charge VAT on orders shipped to most countries of the European Union.

For CUSTOMERS outside the European Union and DOM-TOM, orders are not subject to VAT, but may be subject to local taxes and customs taxes in force in the country of receipt. These rights and sums are not the responsibility of They are the responsibility of the CLIENT.

Warning: Any inaccurate information provided by the CUSTOMER for the purpose of evading VAT may result in civil fines and criminal prosecution.

The prices of the Products indicated on the site do not include the processing and shipping costs which are invoiced in addition to the price of the Products purchased and according to the total amount of the order.

Article 4. Order

The contractual information is presented in French and will be subject to confirmation containing this contractual information no later than the time of delivery. The company LAS CHACHITAS reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

To order Products on the Website, the CLIENT must create an account by providing the information required in the registration form.

To this end, the CLIENT declares to provide complete, non-erroneous personal information such as to allow its precise identification in any situation. Any fanciful, slanderous personal information is likely to lead to the closure of the CLIENT's account and the cancellation of his Order.

The account creation section is accessible directly from the main menu bar. At each visit, the CUSTOMER, if he wishes to order or consult his account (order status, personal information, etc.), must identify himself using this information.


Article 5. Payment

The price of the Products and the costs of logistical preparation and delivery are payable in full by the CLIENT at the time of placing the Order.

The website offers the Customer to pay for his order by credit card:
After having chosen to pay for his order, the Customer is redirected to the secure interface of the payment system in order to securely enter his personal bank card references. If the payment is accepted, the order is recorded and the contract definitively formed. Payment by credit card is irrevocable.

No cash payment should be sent. In case of payment by bank check, it must be issued by a bank domiciled in metropolitan France or Monaco. Upon receipt of the check, the order will be processed and the Customer will be informed by email. The company LAS CHACHITAS will ship the products within approximately 10 days, time limits for verification of the provision by the banking establishments.


Article 6. Right of Withdrawal

In accordance with article L121-21 of the Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty.

To exercise his right of withdrawal, the customer must complete and send the form available at the bottom of the page entitled "Withdrawal form" within fourteen working days from the date of receipt of the order.

The products must be returned in their original packaging, without having been used, accompanied by the initial signed delivery slip.

Return costs are the responsibility of the Customer.


Article 7. Delivery

The delivery of the Products will take place, after registration of the payment of the Order, to the delivery address indicated by the CLIENT during the placing of the Order. An e-mail will be sent to the CUSTOMER to inform of the shipment of the Products. The CUSTOMER has the option of choosing between different means of delivery.

The shipping costs are calculated according to the method of delivery chosen (home, relay point, post office, etc.), the weight of the package and the place of destination.

Delivery times are only given as an indication, if they exceed thirty days from the order, the sales contract may be terminated and the Customer refunded.


Article 8. Warranty

All the products offered by the company LAS CHACHITAS on the site benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the company LAS CHACHITAS which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address: LAS CHACHITAS, 29 allée du parc, 13770 VENELLES, within thirty days of delivery.

Article 9. Liability

The company LAS CHACHITAS has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. LAS CHACHITAS cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular loss of data, intrusion, virus, interruption of service, and other involuntary problems, or for any event qualified as force majeure. , in accordance with case law.

The computerized registers kept in the information systems of LAS CHACHITAS under reasonable conditions of security, will be considered as proof of communication, orders and payments made between LAS CHACHITAS and the Customer.


Article 10 - Securing
The site is subject to a security system: the SSL encryption process has been adopted but all scrambling and encryption processes have also been reinforced to protect the as efficiently as possible all sensitive data related to means of payment.

Article 11 - Intellectual property

All texts, comments, works, illustrations and images reproduced on the site are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site is strictly prohibited whether in the form of a photo, logo, visual or text.

Article 12. Personal data
All the data that you entrust on the site are in order to be able to process your orders.

Under the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, you have with the seller a right of rectification, consultation or modification and deletion of the data that you communicated to us. This right can also be exercised online.

Article 13. Force majeure
The execution by LAS CHACHITAS of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution. Are considered as such, in particular, without this list being exhaustive, war, riots, insurrection, social unrest, strikes of all kinds. LAS CHACHITAS will inform CUSTOMERS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the CUSTOMER will have the option of canceling the order in progress, and the price of the Products ordered and the delivery costs paid will then be reimbursed.

Article 14. Applicable laws and competent jurisdictions
The General Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authentic. In the event of difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the CUSTOMER will have the possibility, before any legal action, to seek an amicable solution, in particular with the assistance from a consumer association or any other counsel of its choice.

Article 15. Customer service

For any information or question about an order, customer service is at your disposal:
    By e-mail:
    By post: Las Chachitas, 29 alley of the park, 13770 VENELLES

bottom of page